[Johnlcoley]

I give up on updates. I just left the dealership and they told me there were no updates and for me to call Onstar to ask if they were any. I called GM and told them that there were people on this forum who had updates with the same vehicle that I have. She said its probably because of the different VIN. I'm done.

 

[nebula1701]

I give up on updates. I just left the dealership and they told me there were no updates and for me to call Onstar to ask if they were any. I called GM and told them that there were people on this forum who had updates with the same vehicle that I have. She said its probably because of the different VIN. I'm done.

not very persistent, also present them with 24-NA-143 and tell them that service rep can't see the updates only the tech can once vehicle is plugged into SPS.

 

[TechnicallyJeff]

I give up on updates. I just left the dealership and they told me there were no updates and for me to call Onstar to ask if they were any. I called GM and told them that there were people on this forum who had updates with the same vehicle that I have. She said its probably because of the different VIN. I'm done.

I'm guessing it was a service advisor. Unfortunately it needs to be the tech plugging in and going to do the vehicle wide update and then they'll see it. When the service advisor plugs in they won't see it.

 

[Johnlcoley]

I give up on updates. I just left the dealership and they told me there were no updates and for me to call Onstar to ask if they were any. I called GM and told them that there were people on this forum who had updates with the same vehicle that I have. She said its probably because of the different VIN. I'm done.

I'm guessing it was a service advisor. Unfortunately it needs to be the tech plugging in and going to do the vehicle wide update and then they'll see it. When the service advisor plugs in they won't see it.

The service advisor said that the EV tech told him there was no updates.

 

[TechnicallyJeff]

The service advisor said that the EV tech told him there was no updates.

That's annoying. There literally are updates for all 2024 and 2025 Sierra EVs lol.

 

[Johnlcoley]

I'll just wait for whatever comes when it comes.

 

[thadh]

Just curious, can anyone confirm that the update enables the trailer camera on a 2024? It looks like it does, but that will likely be the only way I convince my dealer to actually do this.

 

[VAF84]

Just curious, can anyone confirm that the update enables the trailer camera on a 2024? It looks like it does, but that will likely be the only way I convince my dealer to actually do this.

Working on that. Unfortunately, all this coincided with work overload and looks like I'm driving to Colorado for the week, so now I'm going to be doing last minute packing after work tomorrow. My camera is in the garage, I just need to be able to get a chance to plug it in. The only thing I'm not sure of is whether the trailer needs to be plugged in too for it to try seek the camera. I took my trailer back to park it on my in-laws property, so that's another potential hiccup.

 

[Ynnhojnorood]

For my Sierra Edition 1 there is no OTA and nothing in SPS2. Not yet at least.

Where do I look in SPS2 for the update?

 

[Electrified Outdoors]

The dealers don’t want to do the updates in a lot of cases because it’s time consuming and the warranty pay isn’t much. For those having trouble getting the dealer to do it I suggest finding another dealer. It will probably be like this for a while with updates until GM is able to push OTA out quicker.

It’s a significant update for sure!

 

[Johnlcoley]

The dealers don’t want to do the updates in a lot of cases because it’s time consuming and the warranty pay isn’t much. For those having trouble getting the dealer to do it I suggest finding another dealer. It will probably be like this for a while with updates until GM is able to push OTA out quicker.

It’s a significant update for sure!

That is just wrong. We should get what we pay for.

 

[dmuto1961]

YES! Just got mine back, update complete! I REALLY like the sideview camera turn signal. Especially since mine has the flat passenger mirror. Don't care as much about the graininess, it gets the job done, and the size makes it easy to see. Great job GM! It really is the little things.

When I get more time I'm going to check out the other stuff. One thing on my list is to see if my see-through trailer cam works now. One can hope.

I agree 100%. The Max range and first editions have the flat glass mirror on the passenger side. This update was needed and much appreciated!

 

[Electrified Outdoors]

That is just wrong. We should get what we pay for.

Totally agree! The long term solution is for GM to be quicker with OTA updates. I suspect the dealers may also be hesitant because they are afraid of bricking a module and having to deal with the repair.

Folks wanting the update, and getting push back from the dealer, may want to make sure they have another service scheduled first. For example, schedule a tire rotation, and then show them the TSB which says to perform the updates on Ultium vehicles "when they are in for service" and ask them to perform that. Then, before you pickup, make sure you confirm that they did the work. If they didn't, insist that they do it. If they claim there is no update available, ask them for proof that they checked.

NOTE: The only way to check is for them to connect the MDI2 tool to the vehicle and check for updated calibrations.

Other than that, and I konw it sucks, but the only other choice is to find another dealer that is willing to listen. You can also ask to speak directly to the tech if the service advisor doesn't understand.

Understand that GM requires that any EV be worked on only by an EV Tech. Most dealers only have 1 EV tech and some of them share the EV tech with another dealership. For example, here in Maryland Criswell has a dealership in Gaithersburg and another one in Thurmont. They have one EV tech that floats between the two locations...or at least they did a few months ago.

If that's not enough, there is a nationwide shortage of qualified EV techs.

Its a combination of things causing the dealers to push back on the updates.

 

[abdiasq]

Confirmed turn signal feature for 2024 RST first edition. And MUCH a welcome update. Reduces the blind spot on the passenger side and helps when towing!
The first attempt at VWP, it didn't work. On my second trip to the dealership, I had to explain to the Tech about the USB/part 2 radio update. He didn't believe me at first and later admitted he skipped the USB update on the first day I had the truck in for service.

I took delivery of a 2026 Elevation STD range on August 4th. I just noticed the truck had the update already. Will they need to do something else to get the turn signal feature?

 

[dmuto1961]

I took delivery of a 2026 Elevation STD range on August 4th. I just noticed the truck had the update already. Will they need to do something else to get the turn signal feature?

Does the 2026 Elevation have the side camera mounted on the outer edge of the door mirrors? If not, that feature will not be available for that model.

 

[Vandy1981]

not very persistent, also present them with 24-NA-143 and tell them that service rep can't see the updates only the tech can once vehicle is plugged into SPS.

It's unreasonable to expect a customer to jump through these hoops to get a software update.

 

[SilverDan]

I took delivery of a 2026 Elevation STD range on August 4th. I just noticed the truck had the update already. Will they need to do something else to get the turn signal feature?

My AT4 was built on July 7 or so and AFAIK has all the current updates; turn camera works at least.

Is there a UI to tell what updates/software versions are already applied? Only thing I can find is the Android version, maybe it's bundled in that unless they have a modular approach which doesn't require a repave of the whole build.

 

[abdiasq]

Does the 2026 Elevation have the side camera mounted on the outer edge of the door mirrors? If not, that feature will not be available for that model.

It has cameras at the bottom outer part of the side mirror. I can activate those to see the front and back tires if I don't want to hit the curve and for birds eye view.

 

[abdiasq]

Does the 2026 Elevation have the side camera mounted on the outer edge of the door mirrors? If not, that feature will not be available for that model.

It has cameras at the bottom outer part of the side mirror. I can activate those to see the front and back tires if I don't want to hit the curve and for birds eye view.

 

[abdiasq]

My AT4 was built on July 7 or so and AFAIK has all the current updates; turn camera works at least.

Is there a UI to tell what updates/software versions are already applied? Only thing I can find is the Android version, maybe it's bundled in that unless they have a modular approach which doesn't require a repave of the whole build.

Yeah on mine when I see the update history it is blank.